Managed Service Premium Support - Annual
Includes twenty-four customer-assistance hours per year, priority incident coordination, quarterly reviews, workflow assistance and limited integration-issue handling.
Approved additional work is billed at CAD 140 per hour.
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Service details
Twenty-four customer-assistance hours per year, with a four-business-hour response target.
Priority incident coordination, quarterly reviews, workflow assistance and limited integration troubleshooting. Approved additional work: C$140/hour.